We test our products to ensure the highest standards of manufacturing and performance. We love our gear and stand behind it and we hope you love it too. Introducing our FV Guarantee to protect you and your merchandise. We've got your backs covered.
NO HASSLE RETURN GUARANTEE
If you are not completely satisfied with your Femme Velo products you can return them for exchange or refund within 30 days of purchase. The products must be unused, and be received in saleable condition. To return items email use the enclosed return shipping label, drop off at your post office and we'll take care of the rest. Please note that gift cards cannot be refunded or returned.
CRASH TEST REPLACEMENT
Accidents happen and when they leave your goods in unrideable condition, well, that's a real bummer. If you damage your goods as a result of a crash we'll replace your item for up to one year from the date of purchase. Email us a photo of your unrideable kit along with your order number, and we'll replace it with like-for-like goods. Keep in mind that normal wear and tear do not apply to this offer, nor do minor scrapes.
Cared for properly, our gear holds up to the most intense training programs and are designed for putting miles on year after year. From time-to-time manufacturing faults can occur. If you think your product has suffered a manufacturing fault please contact us at firstname.lastname@example.org and we'll arrange for an exchange. Goods that are damaged as a result of excessive or long-term usage are not considered faulty. Returned goods that have been worn should be laundered before return.